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With an OV-chip account you can view your public transport travel history, for example. You can also use a number of services. You can report your OV-chipkaart lost or stolen and apply for a new card. You can also order credit or apply for automatic reloading.

where and when you travelled and whether you checked in and out successfully;

which products, such as automatic reloading, passes and discount products, are on your card;

which orders are waiting to be loaded onto your card;

card information, such as when the card expires and the status of your card.

You will be able to view

creating an overview of your journeys to declare travel expenses;

blocking and replacing your OV-chipkaart is you have lost it;

applying for a new OV-chipkaart if your card has expired or is broken;

ordering and paying for credit for your card;

changing your contact details and your login details;

applying for, changing or terminating automatic reloading.

What else can you manage online?

You want to perform an action on our website, such as creating an account or requesting a link code or recovery email. For this we send an automatically generated e-mail. Due to an error with e-mail providers, it can happen that these e-mails do not arrive. Below we explain what you can do.

I'm waiting for my link code, recovery email or activation email

If the e-mail address in our system is the same as the one you used to register your OV-chip account, you should receive the e-mail. Always check your spam folder. If you did not receive the e-mail, then there is a problem with your email provider.

Your email provider will then mark our emails as spam and you will not receive them. They will therefore not end up in your spam folder. You solve this by manually approving our email addresses. The steps to take vary per email provider.



I have a Hotmail, Outlook or Live email address

1. Go to this website (new screen) and log in.

2. Go to the settings. And choose Show all Outlook settings.

4. Under the heading Blocked senders and domains you will find all blocked email addresses. You can search the list. Then search for OV-chipkaart, for example. You approve the e-mail addresses that appear by clicking on the trash can.

5. Perform the operation again. You should now receive the email. It may take a few minutes for the email to arrive. Also keep an eye on the spam folder just to be sure.



2.1 I use a computer: click on your profile picture or initials on your computer at the top right. Then choose Manage your Google account.

2.2 I am using an Android phone or tablet: Open the settings of your device and find Google. Then choose Manage your Google account.

2.3 I use an iPhone or iPad: Open Gmail or Google. Click on your profile picture or initials at the top right. Then select Manage your Google account.

5. You will find a list of blocked email addresses. To unblock, select Remove next to that contact's name.

6. Perform the operation again. You should now receive the email. It may take a few minutes for the email to arrive. Also keep an eye on the spam folder just to be sure.

1. On your Apple device, go to the settings.

3. Under message threads, choose Blocked.

4. Swipe to the left the contact you want to unblock. You then click on Unblock.

5. Perform the operation again. You should now receive the email. It may take a few minutes for the email to arrive. Also keep an eye on the spam folder just to be sure.

It is possible that your e-mail address belongs to another provider. Then go to the settings and search under contacts. Are you stuck? Then contact your email provider.

Not sure who your email provider is? This is the company where you created your email address. You can usually find this in the last part of your email address, after the at sign.

Did you move or do you have a new phone number of e-mailaddress? If you have a personal OV-chipkaart, it is very important that we have the right contact- and address details. Do you have a subscription on your OV-chipkaart? Make sure that you report the same changes to the carrier.

You can change your address details and bank account number (for automatic reload) online.

Is your name or date of birth* incorrect? Request a replacement card through your OV-chip account.

* As of January 2020, the date of birth will not be printed on your card. It will be registered in the chip.

Create an OV-chip account quick and easy. Link your OV-chipkaart tot your OV-chipaccount. After that, you can change the details you want.

Changing contact details can not be done online

It is important that you provide us with the right contact details. Is your phone number and/or e-mail address changed recently? Please contact us about this.

Cyber criminals target everything that has value, including your personal data. Because the security of your personal data is our top priority, we inform you here about the importance of a strong and unique password.

Why do I need a strong and unique password?

A strong password is important because it prevents others from guessing your password. In addition to having a strong password, it is also important to have a unique password.

In the unlikely event that your username and password from one online account ends up with malicious parties, it is important that these details cannot be used to log in to other online accounts. You can prevent this by using a unique password for every online account you create.

Are you not yet using a strong and unique password for your Mijn OV-chip account? Then reset your password.

1. Use passwords of at least 10 characters. Longer is better than complex.

2. Use upper and lower case letters, numbers and special characters.

3. Avoid obvious passwords, such as names or dates of birth.

4. Use a different password for each website or account.

5. Change your password regularly, including your email account password.

The security and confidentiality of your data with OV-chipkaart is guaranteed by our privacy policy.

You can change your password. You will then receive a recovery email to the email address with which the OV-chip account was registered. Then follow the instructions in the recovery email you received.

It is possible that your OV-chip account is registered with an old e-mail address. You then cannot change your password.

In that case, we recommend that you create a new OV-chip account. You can link your OV-chipkaart to the new account.

Do you want to delete your current OV-chip account? Please contact us. State the username and email address with which the account is registered.

Can't log in because you can't remember your username? Then request your username.

Enter the 6-digit link code that you received at Mijn OV-chipkaarten.

There can be several reasons why you can't log in. The most common reasons are listed below.

You did not create an OV-chip account yet

Or you did not activate your account in time. Create a new account via the link below. Do not forget to activate your account.

You can change your password or request your username, or both.

Your OV-chip account will then be temporarily blocked. This also happens if the login attempt was successful. After 24 hours you can log in again.

From many countries it is not possible to log in due to security reasons. You will then see an error message. That error message tells you what to do.

You have entered the wrong password too many times

Your OV-chip account is temporarily blocked. You can log in again after two hours. Are you still unable to log in? Then you may not remember your password correctly. Then create a new OV-chip account.

You can create a travel expenses overview through your public transport travel history. This is possible for either a personal or an anonymous card.

The card has to be linked to your account.

1. Log in with your username and password.

3. Choose the OV-chipkaart you would like to view the transactions for.

4. Choose the period you would like to view the transactions for (week, weekend or month). Do you want an overview of more than one month? Download separate overviews per month.

5. Select the transactions you would like to include in your expenses overview. You can do this by clicking on the boxes under the word 'declare'.

6. Your check-out transactions are selected as standard. You can also deselect these, of course.

7. Click on the button 'create expenses overview'.

8. Then click on the PDF button in the top right of your overview.

9. Your expenses overview will be displayed. You can save or print this file.

Create your annual expenses overview after March 1st

We recommend that you create an annual overview for the previous year after March 1st. Sometimes operators send transactions later. This may mean that you are still missing transactions before March 1st.

Travel on public transport is subject to 9% VAT

Good to know: Do you travel on account and do you pay afterwards (for example with NS Flex)? Then you will not see any fares in your travel history. You will see the fares in your Mijn NS account and, of course, on your monthly invoice. You can  find the invoices in your My NS account. You can use this for your declarations.

Explanation OV-chip account

You will be able to view

What else can you manage online?

Frequently Asked Questions

Explanation OV-chip account

You will be able to view

What else can you manage online?

Frequently Asked Questions

I am not receiving my requested email.

How do I change my personal details?

How can I create a strong and unique password?

I forgot my password

I forgot my username.

How do I link an OV-chipkaart to my account?

I cannot log in to my OV-chip account.

How do I create a travel expenses overview?