Passengers with a visual impairment
You can travel with the NS-Business Card, which you can request from the Service Counter for the Visually Impaired using this form. You can order the card if you have an OV-Begeleiderskaart B, and you don't need to be travelling on business, per se - you do not need a Chamber of Commerce number.
With the NS-Business Card, you pay your costs by automatic deduction. This means that you do not have to maintain a card balance in order to check in and out. If something goes wrong with checking in or out, then the Service Desk for the Visually impaired will correct the missed check-in or check-out for you, both for NS and other public transport carriers.
With the NS Business Card you check in and out on all public transport. You do not need to load any credit onto your OV-chipkaart in advance. You will receive an invoice for the journeys you made at the end of the month. With the NS Business Card you can therefore travel on account on all public transport.
The NS Business Card is free and various business NS passes can be added. The NS Business Card does not offer any age discount and cannot be used in combination with passes for the bus, tram or metro, however.
The NS Business Card is convenient if you:
- mainly have trouble checking in and out on the tram, bus or metro
- want to fix missed check-outs automatically
- wish to pay travel fares at a later date
Do you have any questions? Feel free to contact Translink's Service Desk for the Visually Impaired on toll-free number 0800 - 4848400, between 8:00 am and 5:00 pm from Monday to Friday. You can also send an e-mail to serviceloket@ov-chipkaart.nl.
NS Flex
Starting on 1 December 2022, you can opt for an NS Flex season ticket for Visually Impaired Travellers. You can use this to check in and out on all public transport services, without having to top up the balance on your OV-chipkaart. Instead, you pay monthly in arrears by direct debit, and can see your costs on your invoice in Mijn NS.
Correcting a missed check-in or check-out
If you miss a check-in or check-out, then we will correct this on the basis of your travel history. You don't have to do anything. You can correct a missed NS check-in or check-out yourself 10 times per year in Mijn NS. With other carriers, this is three times per year. You can request this through the Uitcheckgemist website.
If you have an OV-Begeleiderskaart B, you can request an NS Flex season ticket for Blind and Visually Impaired Travellers through this page, starting from 1 November. Do you have any questions? Please feel free to call NS Customer Service toll-free on 088 - 832 4387. We are available 24 hours a day.